Delivery & Returns
We deliver to anywhere within the UK (United Kingdom) including NI (Northern Ireland).
Changes in recent legislation may result in parcels to NI taking longer than our usual lead-time.
Standard Delivery Timelines
Standard Delivery to UK mainland postcodes: 2 to 3 working days (for orders placed before midday)
Standard Delivery to NI and non-mainland postcodes: 3 to 4 working days (for orders placed before midday)
Spares orders delivery: 3 to 5 working days
Standard Delivery Charges
Orders £39.99 and over - Free
Orders under £39.99 - £3.99
Express Delivery Timelines
Express Delivery to UK mainland postcodes: 1 to 2 working days (for orders placed before midday)
Express Delivery to NI and non-mainland postcodes: Not available
Express Delivery charges
Express Delivery is charged at £4.99
For any queries relating to your order please contact our Consumer Care Team, quoting your order reference number. Alternatively, you can also contact us by using our online contact form.
Returns Information Morphy Richards
If you would like to return a faulty or incorrect product or would like to exercise your right to cancel your order, please contact our Consumer Care Team.
Email: [email protected]
Morphy Richards Website Returns
XPO Logistics, c/o Glen Dimplex Home Appliances
off Stanley Matthews Way
If we have sent you a product you hadn't ordered simply contact our Consumer Care Department, then return it to us within 28 working days unused and in its original packaging and you will not be charged.
Damaged or Defective Goods
All our products have at least a 1-year guarantee (2-years when registered on our website) so if your product stops working within the first year of ownership simply contact our Consumer Care Team who will be happy to talk you through our returns process
Your Right to Cancel
You have 14 days from receiving your product in which to cancel if you want to. You will need to contact us to let us know you would like to return the product. You will then have to return the product to the address above unused and in its original packaging. We will not pay the costs of returning an item to us. There is more information about your right to cancel in our terms and conditions