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Delivery & Returns

 

Delivery 

 

We deliver to anywhere within the UK (United Kingdom) including NI (Northern Ireland). 

Changes in recent legislation may result in parcels to NI taking longer than our usual lead-time. 

 

Standard Delivery Timelines 

 

Standard Delivery to UK mainland postcodes: 2 to 3 working days (for orders placed before midday) 

Standard Delivery to NI and non-mainland postcodes: 3 to 4 working days (for orders placed before midday) 

Spares orders delivery: 3 to 5 working days 

 

Standard Delivery Charges 

 

Orders £39.99 and over - Free 

Orders under £39.99 - £3.99 

 

Express Delivery Timelines 

 

Express Delivery to UK mainland postcodes: 1 to 2 working days (for orders placed before midday) 

Express Delivery to NI and non-mainland postcodes: Not available 

 

Express Delivery charges 

 

Express Delivery is charged at £4.99 

 

Delivery Queries 

 

For any queries relating to your order please contact our Consumer Care Team, quoting your order reference number. Alternatively, you can also contact us by using our online contact form

 

Returns Information Morphy Richards 

 

Returns 

 

If you would like to return a faulty or incorrect product or would like to exercise your right to cancel your order, please contact our Consumer Care Team. 

Email: [email protected] 

Morphy Richards Website Returns 
XPO Logistics, c/o Glen Dimplex Home Appliances 
Eastern Rise 
off Stanley Matthews Way 
Trentham Lakes 
ST4 8WG 

 

Incorrect Goods 

 

If we have sent you a product you hadn't ordered simply contact our Consumer Care Department, then return it to us within 28 working days unused and in its original packaging and you will not be charged. 

 

Damaged or Defective Goods 

 

All our products have at least a 1-year guarantee (2-years when registered on our website) so if your product stops working within the first year of ownership simply contact our Consumer Care Team who will be happy to talk you through our returns process 

 

Your Right to Cancel 

 

You have 14 days from receiving your product in which to cancel if you want to. You will need to contact us to let us know you would like to return the product. You will then have to return the product to the address above unused and in its original packaging. We will not pay the costs of returning an item to us. There is more information about your right to cancel in our terms and conditions